Sign for express delivery(qian shou kuai di )

Express national standard

From May 1, the express service series of national standards were officially implemented. In the future, the public will have to go through an inspection pass before receiving or sending express mail. When sending an express, the courier will check it before receiving it. If the inspection is refused, the courier can refuse to accept the delivery. When receiving the express, the public should inspect the external package and sign for it only when the external package is in good condition. "Express service" series of national standards include three parts, namely "basic terms", "organization requirements" and "service links". Each part is not only relatively independent, but also closely related, which constitutes the whole content of express service standard.

The new standard makes it clear that after inspection, if the express delivery personnel are still unable to determine the safety of the goods in question, they should require the sender to issue the safety certificate of the relevant department, otherwise, they will not be accepted. When receiving and sending articles with safety certificate, the courier shall record the name, specification, quantity, receiving time, name and address of the sender and the recipient, and the record shall be kept for no less than one year.

check before acceptance

About acceptance: "sign before inspection" or "sign before inspection"

Yesterday, Zeng Yi, an associate researcher of China Institute of standardization, said that express and the public had different understandings of the acceptance of express. The public thinks that the express can only be signed after opening the express and confirming that the contents are intact, which should be "signed before a priori"; while the express enterprises think that the enterprises are only responsible for the delivery, which should be "signed before a priori". The disagreement between the two sides leads to a large number of complaints. Before signing, the addressee should check and accept the external package, and carefully check whether the external package is damaged, whether the weight is reduced or whether there are traces of repackaging. If the outer packing is in good condition, the addressee shall sign for confirmation. If the outer package is damaged, the recipient should check the inner package before signing for it, and the courier should cooperate. When the outer package is in good condition, if the recipient is still worried about the loss, shortage, damage and other problems of the inner parts, they can unpack and accept the inner parts together with the courier after signing. for online shopping collection: the addressee can check and accept the internal items before signing. For collection Express items, such as online shopping, TV shopping and mail order, the addressee can check and accept the internal items before signing. During the acceptance, the appearance and quantity of the internal parts can be counted, but the internal parts can not be used for trial or product function test. "When placing an order, the merchant should clearly inform the user whether the acceptance method of the express is" prior to signing "or" prior to signing ", so as to avoid disputes between the public and the courier in the delivery link." Zeng Yi also stressed that if the express is handed over to the unit's mail room and community guard for signature without the consent of the recipient, the express company should bear full responsibility for the loss of the express. in view of the phenomenon of "slow delivery of express delivery", the series of national standards for express delivery service also stipulates the service time limit of intra city express delivery and intra provincial express delivery: 24 hours for intra city express delivery and 72 hours for domestic express delivery. If there is no express delivery for 3 days in the same city or 7 days in other places, it will be completely delayed. The compensation for delay shall be the exemption of the service fee (excluding additional expenses such as insurance). If the direct value of the internal parts is lost due to the delay, the compensation shall be made according to the loss or damage of the express parts.

proposal

The main contradiction lies in whether to inspect the goods before signing or sign before inspecting the goods. From the standpoint of the express company, if you check the goods before signing, 1. Affect the work efficiency of the courier; 2. Worry about the goods is not due to the damage in the express process, but the seller's own goods problems, and the buyer refused to sign, leading to the failure of the express. From the buyer's point of view, if you sign first and then inspect the goods, you are worried that the courier will leave without waiting for the buyer to inspect the goods for "work efficiency" after signing. In the end, I think that the courier can improve work efficiency half an hour in advance (varies from person to person). The buyer can ask the sender to explain on the mailing list. After receiving the phone call, the recipient should make preparations for the inspection and wait for the inspection. After the arrival of the goods, you can sign first and then check the goods. If there is a problem with the goods, the courier can collect evidence on the spot (this should be provided by the express company to each courier with an electronic camera device, which can be quickly uploaded to the express feedback information, which can be seen by the seller, buyer and the third party).

Secret investigation

The reporter packed the clothes, wrapped them in a small carton, and wrapped them tightly with a sealing tape. This is the name of Yunda, Yuantong, Shentong and other three express companies. Among them, the customer service staff of Shentong express immediately reminded them: "please don't pack by yourself, the packing work can be completed by the courier." First of all, the door-to-door courier is Yuantong express. As soon as he saw that the package had been packed neatly, his face was embarrassed. "It can't be sent like this. We need to see what's inside," he said The staff presented an express face sheet, please fill in. It was not until the package was opened and confirmed to be clothes that he explained: "to see clearly what is sent can eliminate dangerous goods, which is also for everyone's safety." later, Yunda, Shentong and other couriers came to the door one after another. Without exception, they all asked the reporter to open the package first. Reporter attitude strongly refused to open, Yunda courier said that if customers repeatedly refuse to open, according to the company's regulations, can refuse to receive express.

Chinese PinYin : Qian Shou Kuai Di