If the caller is not looking for someone, you can explain to them and ask if they need to convey it. If the other party has such a request, it shall help to realize it.
For the specific content of the caller's request, it is best to make a careful record. After the other party has finished speaking, they should repeat it to verify whether their records are correct, so as not to miss things. Recording other people's calls should include the caller's unit, name, call time, call points, whether to call back, call back time, etc.
Chinese PinYin : Zhun Que Ji Xia Yao Zhuan Da De Xin Xi
Write down exactly what you want to convey
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