Picky customers are suspicious and always distrust the sales staff. They think that the sales staff will only exaggerate the advantages of the product and cover up the shortcomings as much as possible. If they believe the sweet words of the sales staff, they may be deceived.
For example:
Customer: "your attitude is too bad!"
Salesman: "I'm sorry, I'm really sorry to let you encounter such service. I will improve it in the future."
Customer: "you've made a mistake about what I ordered."
Salesman: "sorry, I'll change it for you right away."
Client: "don't treat me like a fool."
Salesman: "I absolutely didn't mean that. If you feel this way, I would like to solemnly apologize to you. "
Client: "can you be more polite?"
Salesman: "I'm sorry to offend you."
Customer: "do you understand the communication etiquette?"
Salesman: "I'm sorry. I'll pay attention to it in the future."
When dealing with this kind of customers, the sales staff should take circuitous tactics. First, they have to fight with him for several rounds, but they have to stop just enough. Finally, they pretend to "surrender", pretend to be defeated and step down. They claim the other party's high opinion and let his critical attitude vent. Then they turn to the theme of sales.
Chinese PinYin : Ru He Ying Dui Chui Mao Qiu Ci Xing De Ke Hu
How to deal with picky customers
How to save money in online shopping. Wang Shang Gou Wu Zen Yang Sheng Qian
Ask his friends and tell a man a lie. Wen Ta De Peng You Dian Po Nan Ren De Huang Yan
How to overcome self pride. Ru He Ke Fu Zi Ao Xin Li
Attach importance to communication beyond eight hours. Zhong Shi Ba Xiao Shi Wai De Jiao Wang
Be punctual when you visit. Bai Fang Shi Yao Shou Shi Jian Yue
Speech language should be standardized and organized. Yan Jiang Yu Yan Yao Gui Fan Hua Tiao Li Hua
How to choose the location of baby products store. Ru He Xuan Hao Ying Er Yong Pin Dian Dian Zhi
What is the insurable scope of life insurance. Ren Shen Bao Xian De Ke Bao Fan Wei Shi Shi Me
What are the mistakes in buying insurance. Mai Bao Xian De Wu Qu You Na Xie
What are the characteristics of gold investment. Huang Jin Tou Zi Te Dian You Na Xie
How to prevent part time deception. Ru He Fang Fan Jian Zhi Pian Shu