Indecisive customers are often influenced by new problems. Although they think the product is good for them, they don't make a purchase decision in the end. This type of customer has such characteristics: can't make a decision, can't deal with the problem directly, if face-to-face conversation, can't keep eye contact; perfunctory, delay, won't promise anything on the phone; always talk with others before making a decision, so he can not take responsibility. For this kind of customers, the sales staff should not be affected by the other party. They should not rush to make a deal during the negotiation. They should calmly induce the customers to express their doubts, and then make explanations according to the problems, so as to eliminate the customers' hesitation. Wait until the other party really has a desire to buy, sales staff may as well take direct action to urge the other party to make a decision. You can say, "well, the delivery time is next Wednesday morning." Or: "well, when is the delivery time convenient for you?"
Chinese PinYin : Ru He Ying Dui You Rou Gua Duan Xing De Ke Hu
How to deal with indecisive customers
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