HUA LIFE INSURANCE CO., LTD

Huaxia Life Insurance Co., Ltd

Huaxia Life Insurance Co., Ltd. (hereinafter referred to as Huaxia insurance) was established in December 2006 with the approval of the Insurance Regulatory Commission of the Bank of China. It is a national joint-stock life insurance company with its headquarters in Beijing. The registered capital of the company is 15.3 billion yuan. In 2018, Huaxia insurance's total assets exceeded 500 billion yuan, its personnel team exceeded 500000, and its total premium reached 230.6 billion yuan, which promoted it into a super large insurance company.

In August 2020, it will be ranked 449 on the Fortune 500 list. On September 1, 2019, the list of top 500 Chinese service enterprises in 2019 was released in Jinan, and Huaxia Life Insurance Co., Ltd. ranked 48th.

From July 17, 2020, China Banking and Insurance Regulatory Commission will take over Huaxia Life Insurance Co., Ltd. in accordance with the law for a period of one year. If the takeover fails to achieve the expected effect, the takeover period shall be extended according to law.

brief introduction

Huaxia insurance adheres to the core values of "customer interests first", adheres to the enterprise spirit of "hard work" and "performance first", and rapidly rises in China's insurance market, accumulating and creating a series of core competitive advantages. In 2016, the total premium was 181.5 billion yuan, ranking fourth in the market. At the end of 2017, the total premium was 175.3 billion yuan, ranking fifth in the market.

Insurance is a cause of responsibility and love. Huaxia insurance actively practices its social responsibility and conveys its love with practical actions. "Double Ninth operation" and "dream fulfillment operation" are carried out nationwide to care for the empty nesters and left behind children regularly every year; public welfare activities of "paying homage to the veterans of the Anti Japanese War" are carried out nationwide to visit and comfort the veterans of the Anti Japanese War and take oral history for them; action "lighting up" is carried out in Wenchuan, Yushu and Ya'an disaster areas to carry out long-term care and assistance for earthquake orphans; and "pillar of China" is carried out in Jiangsu Province In Henan Province, the "poor college students aid action" is carried out. On August 20, 2013 and December 27, 2013, Huaxia insurance, together with China Youth Development Foundation and China foundation for the development of the cause of the aged, jointly launched and established two "Huaxia charity funds".

In the rapid development of business at the same time, the company's management continues to upgrade, brand value continues to improve. Huaxia insurance has won a series of major awards and honorary titles, such as "China Charity Award", "Beijing Youth Civilization", "40 years of reform and opening up brand", "trustworthy insurance company ark Award", "top 500 Asian brands", "2018 high quality development insurance company ark Award", annual steady operation insurance company award, etc.

From July 17, 2020, China Banking and Insurance Regulatory Commission will take over Huaxia Life Insurance Co., Ltd. in accordance with the law for a period of one year. If the takeover fails to achieve the expected effect, the takeover period shall be extended according to law.

Main business

Huaxia insurance's main business includes life insurance, health insurance, accident insurance and other life insurance business, as well as reinsurance business of the above business. Meanwhile, it carries out insurance fund utilization business permitted by national laws and regulations. Huaxia Life Insurance Co., Ltd. devotes itself to product innovation, provides users with the most needed and intimate comprehensive insurance solutions, and takes the lead in introducing "secondary compensation for major diseases" in China, which promotes the upgrading of China's major diseases insurance products.

Operation status

1. Development speed

In recent years, Huaxia insurance adheres to the core values of "customer interests first", adheres to the enterprise spirit of "hard work" and "performance first", and rapidly rises in China's insurance market. In 2015, the premium income was 160.9 billion yuan. In 2016, the total premium was 181.5 billion yuan, ranking fourth in the market. At the end of 2017, the total premium was 175.3 billion yuan, ranking fifth in the market. By the end of 2018, the total premium was 230.6 billion yuan, ranking fourth in the market.

In 2018, Huaxia life achieved a net profit of 2.8 billion yuan, which has been profitable for five consecutive years since 2014.

2. Premium scale

The annual premium income of Huaxia insurance is as follows:

organizational structure

Following the principle of "mature one, open one, open one, successful one", Huaxia insurance has initially completed the nationwide organization laying and service network layout. Up to now, Huaxia insurance has 24 branches, nearly 470 central branches, branches and marketing service departments in China, with more than 500000 employees.

24 branches: Henan, Anhui, Shandong, Shaanxi, Tianjin, Sichuan, Qingdao, Inner Mongolia, Beijing, Hunan, Hebei, Yunnan, Guangdong, Shanghai, Zhejiang, Jiangsu, Ningbo, Shenzhen, Suzhou, Wuxi, Jiangxi, Hainan, Dongguan and Heilongjiang. There are 152 central branches (including 3 under planning), 497 branches and marketing service departments (including 35 under planning).

Products and services

1. Product category

Huaxia insurance has always emphasized the strategy of "product pioneer", and put forward five strategies: "channel differentiation", "service embedded in ecology", "strategic customer customization", "concept innovation crossover" and "packaging style freshness". After rigorous market research and analysis, aiming at the mainstream customer demand products, namely annuity insurance and critical illness insurance, we launched evergreen, Fulinmen, Xiyingmen and other products.

2. Customer service

The project design of Huaxia insurance focuses on the customer's needs, and has realized the whole process online from insurance, underwriting to preservation and claim settlement. At present, insurance can be completed in 10 minutes through wechat. In terms of claim settlement, customers can complete the claim settlement application in 2 minutes and settle the claim in 3 hours through the simple three steps of "identity verification, filling in claim application information and uploading data".

3. Claim commitment

(1) Limitation of claims

If the application materials are complete, the nature of the case is clear and does not need further verification, the insurance company shall make a claim settlement decision within 10 working days from the date of acceptance, and inform the customer of the processing results in a timely manner; if the claim settlement application cannot be determined within 10 working days, the insurance company shall inform the customer of the processing progress.

If the customer's claim information is not complete, the company will inform the customer to complete the claim information at one time, so as to avoid the customer's multiple round-trip processing.

(2) Notice of payment

Our company will inform the customer to receive the insurance payment in time after making the decision of claim payment.

(3) Handling of non payment cases

For cases that cannot be compensated, the company will give the customer a notice of non payment, and explain the reasons for non payment and whether the non payment will affect the effectiveness of the insurance contract.

4. Customer service Festival

Huaxia insurance, as the first insurance company in the industry to launch two customer service festivals a year, has always practiced the core value of "customer interests first". At the same time, it has implemented the national targeted poverty alleviation strategy, gathered the strength of social love, built a number of public welfare projects such as subsidizing poor children, anti Japanese War veterans and poor elderly, mobilized customers and volunteers all over the country to offer love and care, and radiated more than 7 people 50000.

In 2018, Huaxia insurance's "healthy children's travel" customer service Festival launched a series of activities with the theme of "happy childhood · health protection", giving back more than 1.52 million customers. During the activity, we provided customers with health examination, free physical examination and intelligent services, and carried out the first children's recitation competition of "voice moving China", which attracted extensive attention from the media and society. Relying on the customer service Festival, Huaxia insurance has successfully explored the public welfare mode of "enterprise leading, social participation", and established a long-term mechanism of enterprise public welfare and charity.

5. Claim cases

Shangqiu Huaxia life insurance pays the first compensation for victims of "12.17" fire

On December 17, 2018, a fire broke out in the factory of Huahang modern agriculture and animal husbandry Group Co., Ltd., Shangqiu City, Henan Province, killing 11 people. After the fire accident, Huaxia life Shangqiu central branch attached great importance to it, immediately launched the emergency plan for major cases, and actively investigated the list of casualties. Less than 30 hours after the incident, Huaxia life Shangqiu Central Branch paid 115000 yuan as the first compensation for the fire victims.

Total compensation for sudden cerebral infarction death: 4.38 million yuan

On July 19, 2017, the customer died of sudden cerebral infarction. Before that, the customer had taken out the universal insurance of Huaxia insurance company. After receiving the report, the company's claim settlement personnel took the initiative to drive to the door to collect claim settlement materials, and assisted customers to apply for claim settlement through the company's official micro blog, and settled the claim within 5 hours.

corporate culture

Company vision

Best customer benefits, best compensation and welfare, best business growth

development vision

Large scale, comprehensive, public, collectivization and internationalization

Core values

Customer interests first

China Mission

Let China be full of love

Chinese spirit

Hard work, performance first

Chinese style

Learn from the PLA

Chinese culture

Competitive innovation

development vision

Zhixin Yanyong performance first

Corporate responsibility

With the rapid development of Huaxia insurance, it actively gives back to the society and fulfills its corporate citizenship responsibility. Almost every year, it has public welfare activities with different themes, which are recognized by the market and the society. Huaxia public welfare focuses on "caring for the old and caring for the young". In 2013, two "Huaxia charitable funds" were jointly established with China Youth Development Foundation and China foundation for the development of the cause for the elderly to explore and practice the public welfare mode of sustainable development.

In Wenchuan, Yushu, Ya'an, Ludian and other earthquake stricken areas, the "lighting up action" has been implemented to care and rescue earthquake orphans for a long time; in May 2008, Huaxia Insurance launched the first phase of the rescue work in Wenchuan earthquake stricken areas

Chinese PinYin : Hua Xia Ren Shou Bao Xian Gu Fen You Xian Gong Si