Tianan Life Insurance Co., Ltd.

Tian'an Life Insurance Co., Ltd

Tian'an Life Insurance Co., Ltd. (hereinafter referred to as "Tian'an life insurance") was established in November 2000, headquartered in Beijing, operating all kinds of life insurance, health insurance, personal accident insurance and endowment insurance business. Its predecessor is Hengkang Tian'an Life Insurance Co., Ltd., which is a joint venture between American Hengkang life insurance company and China Tian'an Insurance Co., Ltd.

Tian'an Life Insurance Co., Ltd. was restructured into a company limited by shares in 2009, and its name was changed to Tian'an Life Insurance Co., Ltd. on August 22, 2019, the top 100 private enterprise service industry in China in 2019 was released, and Tian'an Life Insurance Co., Ltd. ranked 43rd.

From July 17, 2020, the China Banking and Insurance Regulatory Commission will take over Tian'an Life Insurance Co., Ltd. in accordance with the law for a period of one year. If the takeover fails to achieve the expected effect, the takeover period shall be extended according to law.

development history

2000: Hengkang Tianan was jointly established by American Hengkang life insurance company and China Tianan Insurance Co., Ltd.

In 2009, it was approved by the original CIRC on the matters related to the capital increase and restructuring of Hengkang Tianan, and changed from a limited liability company to a joint stock limited company and its name to Tianan Life Insurance Co., Ltd.

2011: Tianan Life ushered in the development period, started the national operation layout of the organization, and initially completed the construction and integration of the company's core competitiveness.

In 2012, the registered capital increased to 1 billion yuan, and the scale premium income increased by 264% over the same period of last year. The company has made progress in the establishment of institutions, the development of channels, the construction of sales platforms, and the innovation of products and services.

In 2013, the registered capital increased to 2.5 billion yuan, the scale premium exceeded 8.8 billion yuan, a year-on-year increase of 212%; the preparation for the establishment of secondary, tertiary and tertiary institutions was accelerated.

In 2014, the registered capital increased to 4.5 billion yuan, and the scale premium exceeded 10 billion yuan for the first time, with a year-on-year growth of 15%.

In 2015, the scale premium exceeded 30 billion, with a year-on-year growth of 207%, exceeding the accumulated premium value of historical years, and the total number of customers served exceeded 590000.

In 2016, the registered capital increased to 14.5 billion yuan, the total assets exceeded 100 billion yuan, and the total number of service customers exceeded 1.11 million.

In 2017: the total assets scale was nearly 150 billion yuan, the original insurance premium was over 48.1 billion yuan, a year-on-year increase of 44%, and the total number of customers served was over 1.94 million.

In 2018: the total assets scale exceeded 193.7 billion yuan, and the original insurance premium exceeded 58.5 billion yuan; the annual new policy value premium was nearly 15 billion yuan, with a year-on-year growth of 74%, and the total number of customers served exceeded 2.79 million.

From July 17, 2020, the China Banking and Insurance Regulatory Commission will take over Tian'an Life Insurance Co., Ltd. in accordance with the law for a period of one year. If the takeover fails to achieve the expected effect, the takeover period shall be extended according to law.

Company profile

Tian'an Life Insurance Co., Ltd. was established in November 2000. It operates all kinds of life insurance, health insurance, personal accident insurance and endowment insurance. Its predecessor is Hengkang Tian'an Life Insurance Co., Ltd., which is a joint venture between American Hengkang life insurance company and China Tian'an Insurance Co., Ltd. In 2009, with the approval of CIRC, it was restructured into a company limited by shares and its name was changed to Tian'an Life Insurance Co., Ltd. Since 2011, with the entry of new shareholders and the confirmation of senior management team, the development history of Tian'an life has opened a new page. At the beginning of 2016, Tian'an life insurance prospectively put forward the strategy of "value growth" and took the lead in shifting its business focus to long-term value business. In 2018, Tian'an life takes "speed, value and technology" as its development theme; in 2019, Tian'an life takes "value, technology and vitality" as its guidance to continuously tap its business potential.

corporate culture

Mission: harmony between man and nature, sharing quality life.

Vision: to create a leading new professional life insurance company.

Core values: joint efforts to create, wind and rain share, achievement sharing.

Products and services

（1） Customer priority, product advantages, service quality product system

The company adheres to the product concept of "customer first, product advantages, high-quality service" and the product design concept of giving play to the protection effect. Through continuous product innovation, the company can meet the diversified insurance needs of customers, enhance product value and establish product brand.

（2） Innovation integrated customer service

(1) Customer service concept: customer-centered, create a better future with customers

Tian'an life insurance customer service system adheres to the service tenet of "loyalty to customers", establishes a unified, standardized and integrated customer service platform, enhances the experience and dignity of insurance service by standardizing service standards and personalized services, meets different needs of customers, and provides differentiated services for customers.

One goal: deepen the implementation of wholehearted service and enhance intimate experience.

An image: establish a closed-loop customer management, improve customer service experience, from the policy service to customer service across.

Three major features: comprehensively improve customer touch point service experience, from traditional policy service to multi-dimensional service, Tianan differentiated service experience.

(2) Perfect customer service system

Tianan Life is committed to providing customers with satisfactory service with the help of the application of insurance technology. Through the three service modules of "tianguardian, tianzunxiang and tiancare", the customer-centered minimalist experience service system covers the trinity of pre-sale, in sale and after-sale.

Establish 95301 customer service center to provide point-to-point service for customers. Relying on the platform of real-time resource sharing, multi-point contact and seamless docking, 95301 customer service center provides services for customers through telephone, self-service voice, wechat, official website, SMS, online customer service and other service means.

Basic service standardization, improve service quality; VIP service upgrade, enhance customer enjoyment. With multi-channel access, claims settlement and simple preservation online application as the core, we should innovate service methods, broaden service channels and improve customer service experience. Through various means such as telephone, automatic voice, website, SMS, wechat and other mobile means, we provide convenient services, formulate targeted channel service projects, and are committed to serving customers wholeheartedly.

social responsibility

1. Insurance poverty alleviation project for people with special difficulties in Wuhou, Sichuan

Since 2017, Tian'an life insurance has cooperated with Wuhou District Government of Chengdu for two consecutive years to provide basic medical insurance for urban and rural residents, supplementary medical insurance for serious illness, special accident and health insurance for more than 500 households with special difficulties in Wuhou District of Chengdu. It has provided poverty alleviation for the people with special difficulties and continuously extended sympathy to the people with special difficulties.

2. Helping the disabled to find jobs and promote the development of undertakings for the disabled

In January 2018, Tian'an life insurance, together with many caring enterprises, donated a caring fund to the China Welfare Foundation for the disabled to support the employment project for the disabled.

3. Beijing Shijingshan District love package project

In February 2018, Tian'an life insurance, together with the working committee of Renjie street, Bajiao street, grandly held the "gift ceremony of love bag" of Tian'an life insurance at Bajiao Nanli community service station, Shijingshan District, Beijing. Tian'an life insurance presented nearly 400000 yuan worth of schoolbags, water cups, whistles, umbrellas, medicine boxes, flashlights and emergency cards to 2500 elderly people over 60 years old in Bajiao Nanli and Bajiao Zhongli communities A love bag including a card cover.

4. Industrial poverty alleviation project in Antu County, Jilin Province

In June 2018, Tian'an life insurance donated 300000 yuan to Antu County Charity Association, which has been allocated by Antu County Charity Association to the people's Government of Mingyue Town, Antu County, to help Longquan Village, Mingyue Town, Antu county develop industrial poverty alleviation projects. At present, the handmade pancake factory supported by poverty alleviation funds has been put into operation smoothly, and the pancake market is booming.

5. Counterpart Assistance Project of Fuxing village agricultural cooperative in Baoding, Hebei Province

In September 2018, under the co-ordination of Shijingshan District Finance Office of Beijing, Tian'an life precision poverty alleviation project delegation visited Fuxing village, Shunping County, Baoding City, Hebei Province, and reached a pair assistance agreement with it. Tian'an life insurance has allocated 100000 yuan in advance to help Fuxing Village purchase the means of production such as young donkeys and feed, and develop the breeding business.

6. Targeted poverty alleviation project in Nanjiang County, Sichuan Province

In September 2018, Tian'an Life Insurance launched the targeted poverty alleviation project in Nanjiang County, Sichuan Province. Tian'an life insurance's targeted poverty alleviation delegation visited the Heifeng black chicken stocking base of Li Changji, a targeted poverty-stricken household in Baitan village, Guangwu mountain, Nanjiang County, and successively helped the poor households with 500000 yuan through directional donation of chicken seedlings, purchase of Heifeng black chicken and Yaoji eggs.

7. Mental health counseling and public donation activities for left behind children

In 2018, Tian'an Life Insurance Co., Ltd. and Beijing Baoyan Public Welfare Foundation launched the "left behind children's mental health counseling and public welfare donation activity" to carry out psychological counseling and guardianship education for left behind children, so as to provide positive energy for the healthy growth of poor left behind children.

8. Construction of 1000 mu kiwifruit planting base in reservoir area township of Songxian County, Henan Province

In December 2018, Tian'an Life Insurance launched the poverty alleviation plan of precision industry in the reservoir area township of Song County, Henan Province, donating 2 million yuan to support the construction of a thousand mu Kiwi planting base in the reservoir area township, so as to help local villagers get rid of poverty and become rich as soon as possible through precision industry poverty alleviation projects.

9. Yimingshan · primary school donation activity

As the only insurance sponsor and strategic partner of China's famous fitness mountain climbing competition, Tian'an Life Insurance Co., Ltd. carried out the "one famous mountain, one primary school" love donation activity with the Organizing Committee of China's famous fitness mountain before and after each race, donating love materials to a local poor primary school

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