Rufengda(ru feng da )

Rufengda

Rufengda express, also known as Beijing rufengda Express Co., Ltd., was founded on April 15, 2008. It was originally a wholly-owned distribution company under VANCL, specializing in the last mile (door-to-door) B2C distribution business. Based on the understanding of the B2C market and the long-term research and continuous practice of B2C distribution, we have improved the business process with unique style under the premise of taking customer satisfaction as the highest standard.

On June 30, 2014, rufengda announced that it was acquired by Tiandi Huayu group, a highway express company wholly controlled by CITIC fund, and will operate independently as an express brand of Tiandi Huayu.

Beijing rufengda Express Co., Ltd. focuses on the last mile (door-to-door) cod distribution business and express business. Rufengda adheres to the service concept of "service has a starting point, satisfaction has no end point", takes the information platform as the support, uses app client, wechat, microblog and other high-tech means to improve customer experience, and strives to be a high-tech logistics distribution company with customer experience as the center, smiling service as the criterion and high-tech "heavy armed".

For example, Fengda express can reach 31 provinces and municipalities directly under the central government, a total of 340 prefecture level cities and regions directly under the provincial government, covering 2054 urban and county-level cities.

On March 11, 2019, Lufeng express business was suspended.

Brand culture

Soul: in the same boat

the reason why we say "in the same boat" is our soul is that in the course of arduous entrepreneurship, our employees always share weal and woe with the company in both favorable and unfavorable situations. Our front-line staff come and go in the wind and rain every day, sending goods to customers and warmth at the same time.

Concept: service has a starting point, satisfaction has no end

"service has a starting point, satisfaction has no end point" is to urge every rufengda person to always provide better service for customers. No matter from the perspective of distribution network coverage or service level, we still have a long way to go. Rufengda will not be satisfied with the achievements it has made and will never stop moving forward. Only by constant pursuit and transcendence can we become bigger and stronger.

Mission: to be the express of the people

the mission of rufengda "to be the people's express" contains two meanings. First, with high-quality and fast distribution service, people can enjoy the fun of online shopping and enrich people's lifestyle. Second, promote the construction of the express industry, improve the express industry standards, and promote the common development of the industry.

Vision: employee development

the vision of employee development is complementary to our soul. We can be in the same boat through ups and downs because we always pursue the perfect combination of enterprise value and employee value, and employee development will lead to the development of the enterprise. The management decisions we make and every management system we make will ultimately serve our mission and vision.

Corporate culture: filial piety and loyalty

"Filial piety" is rufengda's primary employment standard. The company sets up a salary system including filial piety salary, which reflects the importance of filial piety culture. "Fraternity" refers to brotherhood. Rufengda firmly believes that we can work side by side with our employees like brothers so that we can develop together. Loyalty is to fulfill one's duty. Rufengda requires employees to do everything with all their strength and initiative. Credit is credit. The company strives to achieve "words will be faithful, behavior will be dutiful", also requires employees to adhere to this belief, to provide better service for customers.

Brand history

In 2007, VANCL's subordinate Distribution Department officially registered Beijing rufengda Express Co., Ltd. in 2008, with distribution scope of Beijing, Shanghai and Guangzhou, 5 stations and less than 50 personnel. in 2009, the company officially announced that it would only take orders from customers, and began to expand the scope of distribution. in 2010, 23 cities including Beijing, Shanghai, Guangzhou, Wuhan and Chengdu were rapidly opened, with 68 construction sites and 1260 employees. The growth is 12 times that of 2009. At the end of December, according to the needs of business development, it was finally determined to be divided into 12 departments to perform their duties. These 12 departments are: operation Department, sorting center, transportation center, security department, planning department, administration department, personnel department, training department, customer service department, information system department, process planning department and internal control department. in 2011, the company transformed from "enterprise logistics to logistics enterprise", fully marketized, and undertook the business of major e-commerce. It is estimated to cover 28 cities in China, with more than 300 construction sites and 8000 employees. in 2012, the express service was opened, which is the composite mode of C2C and B2C. in 2013, we entered into the financial field, established long-term cooperation with China Merchants Bank, and opened the express service "Beijing, Shanghai and Guangzhou". on June 30, 2014, rufengda announced that it was acquired by Tiandi Huayu group, a highway express company wholly controlled by CITIC fund, and will operate independently as an express brand of Tiandi Huayu. on March 11, 2019, rufengda's official website issued an abnormal dynamic announcement, announcing that part of rufengda's business will be suspended from March 11, 2019 due to business transformation.

Get honor

Executive director unit of China Federation of logistics and purchasing, director unit of Beijing Logistics Association, internship base of Beijing Jiaotong University, innovation award of China e-commerce logistics transportation service mode, national advanced e-commerce logistics enterprise, gold award of customer satisfaction of 2012 China e-commerce logistics award, and the most growing enterprise of 2012 China e-commerce logistics Award

Service oriented

To measure express delivery companies, there are only four indicators: speed, service, network and cost performance. rufengda not only has excellent service in distribution, but also has made characteristics in cod. with the development of express business, rufengda has gradually changed from "enterprise logistics" to "logistics enterprise".

Hardware scale

Software scale

——Provide door-to-door inspection service the first time customers receive the goods: 1. Customer experience 2. Inspection time 3. Provide high-quality shopping trip - provide try on service if there are words supporting try on in the notes of the face sheet, our company can provide try on service. - provide door-to-door return and exchange service return: the merchant uploads the return electronic details, our company's information sorting specialist enters the system, the distribution station prints the documents, and the delivery clerk carries out door-to-door return service. First, check and accept the goods hangtag, confirm whether the goods are in good condition, and take back the original goods; exchange: the merchant uploads the electronic details of exchange, and the information sorting specialist of our company enters into the system, and the distribution station prints the documents. Our company first goes to the merchant's warehouse to pick up and exchange the goods a, and then carries out forward distribution. The dispatcher needs to operate according to the order, first check and accept the hangtag of the replaced Goods B, confirm whether it is in good condition, and deliver a to the customer And get back the B . - provide on-site return advance service when returning goods, the delivery clerk will return them to the customer in cash. The current delivery fee settlement bill is the delivery fee of the order minus the amount of the return order. - provide payment collection and POS card service. Rufengda has been carrying out payment collection business and service for more than five years. In order to improve the customer experience, our company provides the hand-held POS machine for the delivery staff. information system is characterized by integrity, diversity, openness and security. Rufengda "Fengyun" platform: through the existing powerful cloud platform system, ensure the nationwide order operation, tracking, management and timely feedback of distribution status, and ensure the rapid reconciliation and settlement of payment for goods and distribution fees. at the initial stage of the establishment of the training system, the "non business training idea" was determined to realize the goal“

Five changes ",

It can really improve the comprehensive quality and life values of employees change from physical labor to mental labor change from industry cognition to value realization change from business guidance to personal quality change from ideological indoctrination to psychological counseling change from loyalty to scientific management the training idea in 2013 is "turn culture into training, turn training into culture". Strong training system and professional training team provide guarantee for rufengda's high-quality service.

Chinese PinYin : Ru Feng Da