Trademark embroidery is wrong, part of the thread is off, and the fabric tastes pungent... Recently, some consumers reported that they spent 11400 yuan to buy a down jacket at the "canadian goose" store of Shanghai Guojin center, but they were faced with a lot of quality problems. When negotiating with the store, the consumer was replaced by the phrase "all goods sold in the Chinese mainland specialized shops are not allowed to return", and blocked the way of safeguarding rights. Consumers are determined to protect their rights. Businesses sometimes say they need a test report on unqualified clothes, and sometimes say they will no longer provide product certification through photos. There are many excuses.
In case of quality problems in down jacket, the first thing the brand should do is to actively communicate with consumers and come up with sincerity and solutions to solve the problems, so as to win back the trust of consumers. First impressions are strongest, restrictions and fetters are limited to consumers. A Chinese mainland can not return products, and consumers can be pushed back to the wall. To treat consumers differently by region, such a "double standard" is full of "pride" and must not be tolerated by Chinese law. The protection of consumers' rights and interests is by no means that a manufacturer can have "immunity" with a paper clause.
The reason why "canadian goose" is so confident seems to have formed a self-awareness: wearing this brand down jacket is a symbol of identity and taste. Even if there are defects in quality and service, it can be covered by the brand halo. However, it should be noted that clothing brands have never been the eternal king. Only with high quality and service can they sit on the throne. Now, China's domestic brand down jacket has long been "sailing to sea" with quality and design. If the "canadian goose" is still lost in its own reverie and does not want to make progress, the rest can only be "goose feather"!
Poor quality but refused to return. The proud "canadian goose" can only have one "goose" feather left
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